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Delivery

 

※ Order changes, delivery address changes, and order cancellations are possible even before the order is completed.
※ Delivery takes about 1 to 3 days after the product is shipped. (Excluding Saturdays, Sundays, and public holidays/excluding islands and mountainous areas)
※ Different courier companies deliver depending on the product.

※ 주문 변경, 배송지 변경, 주문 취소는 주문이 완료되기 이전에도 가능합니다.
※ 배송기간은 상품 발송 후 1~3일 정도 소요됩니다. (토, 일, 공휴일 제외/도서, 산간 지역 제외)
※ 상품에 따라 다른 택배사 배송이 됩니다.

Exchange/Return

If you have any questions about exchanging or returning a product purchased from ChatMall Shopping Mall, please contact us by phone/email/chat and we will be happy to help you.

※ Exchange/return cost
 - Return shipping fee (one way): 4,000 won (8,000 won charged if initial shipping fee is not paid)
 - Exchange shipping fee (round trip): 8,000 won.

※ Exchange/return period
 - Change of mind: Within 7 days from the delivery date. (customer pays for return shipping fee)
 - In case of difference from display/advertisement or performance different from contract contents: Within 3 months after receiving the product or within 30 days from the date of learning of difference from display/advertisement. (ChatMall pays for return shipping fee)

※ Cases where exchange/return is not possible.
 - If the exchange/return request period has passed.
 - If the product is lost/damaged/corrupted due to a reason attributable to the consumer (excluding damage to packaging for confirmation).
 - If the value of the product has significantly decreased due to the consumer's use/consumption. (e.g. food, cosmetics, perfume, etc.)
 - If the product has been installed or installed or opened. (e.g. home appliances, digital products, etc.)

ChatMall 쇼핑몰에서 구매하신 상품의 교환이나 반품이 궁금하면, 전화/이메일/채팅을 통하여 문의하시면 친절하게 설명드리겠습니다.

※ 교환/반품 비용 

※ 교환/반품 가능기간